Ordering

How do I place an order online?
Ordering is easy and convenient! Simply select the items desired, add them to your shopping cart and click “check out” for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the “payment options” screen.

Can I place an order by phone?
We accept phone orders toll-free at 1-800-856-4441. We are available Monday through Friday 8AM to 4:30PM CST to answer your questions. We love to hear from you.

Can you put a “rush” on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1-800-856-4441 during regular business hours 8AM to 4:30PM CST. We will do everything we can to accommodate your request.

What are my payment options?
Orders can be placed online using Visa, Mastercard, American Express, or Discover cards. If you’d like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:

Merit Industries Inc.
Attn: Customer Service
1020 N. 10th Street
Kansas City, Ks 66101

Please note that all orders by check or money order will be shipped upon receipt of payment.

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the states of Kansas and Missouri.

Do you have a minimum-order requirement?
Merit Industries has no minimum-order requirement on most of our items. There are some exceptions, please check the product information pages.

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Order Tracking & Updates

How do I check the status of my order?
You have several options for tracking your order:
- Track from the UPS Website with your UPS tracking number, which we will email you when your order has shipped from our location.
- Contact our Customer Service department at 1-800-856-4441 for tracking information.

Will I get an email confirmation after I place my order?
You will be emailed a confirmation shortly after you place your order online.

How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed.
We strongly suggest you speak to us. Call us 1-800-856-4441.

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Return Guarantee and Exchanges

What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our Customer Service department at 1-800-856-4441.

How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three to five business days.

Do you charge restocking fees?
If you wait longer than 30 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please speak with our Customer Service representative for further clarification.

What if I got my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there’s any damage, please call our Customer Service department at 1-800-856-4441 at your earliest convenience, but no later than 7 days after the package was delivered. A Customer Service representative will help you file a claim with UPS.

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Shipping

When does my order ship?
Our shipping model is easy to understand! Processing time (pulling and packing your order) plus shipping time equals delivery time. Each order is processed within 1-3 business days.

Do you ship to Post Office Boxes?
All liquids and wood finishing supplies must be shipped by UPS Ground and are required to have a physical address for delivery. Only some small items can be delivered to Post Office Boxes.

Do you ship to APO/FPO addresses?
Yes. However we do not guarantee delivery times on these orders.

Do you ship to Canada?
We ship to Canada, however outlying locations may not receive regulated (ORM-D) classified refinishing supplies. If you are ordering from Canada, please call our Customer Service department at 1-800-856-4441 to place the order. Your order may be subject to Canadian taxes and import duties.

Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories, or Canada.

How is shipping calculated?
Shipping is calculated during checkout and is based on the weight and size of the items selected and the shipping destination.

What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery. For other shipping options, you must speak to our Customer Service department. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.

Do you ship hazardous materials?
Yes, all liquids and items classified as regulated materials (ORM-D) or hazardous materials will be shipped by UPS ground transportation. Most lacquers, varnishes, stains, and polishes in the pint, quart, or gallon sizes are classified as Other Regulated Material (ORM-D).

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FAQ’S

Do you have a printed catalog?
Yes, call us at 1-800-856-4441 and we’ll mail you a copy.

Do you have an affiliate marketing program?
We do not have one at the present time.

What is your contact information for the press?
All press inquiries should be emailed to addressed to the following address: peter@meritindustries.com.

I am a vendor. How do I submit my products for consideration?
In our quest for unique products for our online store, we welcome vendor inquiries. Please email them to: peter@meritindustries.com.

Where can I read feedback from your customers?
If you’d like to know what our customers say about us, please visit our testimonial page.

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Privacy and Security Policy

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the internet.

How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Read our Privacy and Security Policy

Contact Us
If you have any questions and would like to speak with us, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-800-856-4441. We’re here Monday through Friday 8AM to 4:30PM CST to serve you.
Email: Email us at: sales@meritindustries.com, or click here to ask a question, make a suggestion or get any assistance you may need. Most emails are answered within 24 hours. Please note that weekend email responses may be delayed.
Mail: Merit Industries, Inc.
1020 North 10th Street
Kansas City, Ks 66101